Refund policy
Thank you for shopping with Miraki.
Because every item is made to order, we ask that you review your order carefully before completing your purchase.
Returns
We do not accept returns or exchanges for incorrect sizing, change-of-mind purchases, or any reason unrelated to a product defect or fulfillment error.
Please refer to the sizing information provided on each product page before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us review your request, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and the issue
Once we’ve reviewed your request, we’ll determine the most appropriate resolution, which may include a replacement, refund, or another suitable solution.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please note that it may take several business days for your financial institution to process and post the refund after it has been issued.
Exchanges
Because every item is made to order, we do not offer exchanges for sizing or change-of-mind purchases.
If you received an incorrect or defective item, please contact us so we can review the issue.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
While we’ll always do our best to accommodate cancellation requests, we can’t guarantee cancellations once production has begun.
Contact Us
If you have any questions about this policy or need assistance with your order, please contact us at shop@mirakibrand.com. We’re happy to help.